Disability access It's our policy to make our facilities and services accessible to individuals with disabilities, in compliance with federal and state laws that prohibit discrimination based on disability. Kaiser Permanente provides (1) access to service-animal users except where the animal poses a significant risk to health or safety; (2) appropriate auxiliary aids and services when necessary to ensure effective communication with individuals with hearing, cognitive, and/or communication-related disabilities, including qualified sign language interpreter services and informational materials in alternative formats (examples include large print, audio tape/CDs, electronics texts/disks/CD-ROMs, and Braile); and (3) accessible exam rooms and medical equipment for individuals with disabilities.
Revenue Cycle Operations assists members and customers with questions about payments, medical bills, refunds, and health insurance-related issues.
We bill all non-Kaiser Permanente plans for our patients including, but not limited to: Medicare, Medi-Cal, Third Party Liability (TPL), HMO commercial insurance, Workers Compensation, and secondary insurance companies. We coordinate benefits whenever patients have additional insurance coverage.
If you or one of your family are covered by more than one health plan, you could be paying too much for your medical care.
By coordinating benefits for medical care and services through Coordination of Benefits, health plans can provide quality care for their members without paying for services twice. And it helps you because the entire cost of covered services, including deductibles and copayments, is often covered by the participating health plans.
Durable Medical Equipment provides items that are intended for repeated use, for a medical purpose.
Coverage for durable medical equipment is limited to the standard item that adequately meets the medical need of the member. Durable Medical Equipment is covered for use in a member's home as prescribed by one of our physicians.
Horario
Monday through Friday, 8:30 a.m. to 5 p.m.
Saturday and Sunday, Closed
Números de teléfono
Information
8:30 a.m. to 5 p.m.
1-877-317-6230
7 days
Ubicación
1200 El Camino Real, Hospital Tower, Second Floor
South San Francisco, CA 94080
We want to speak to you in the language that you're most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters.
Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.
We welcome new and returning members to Kaiser Permanente. We can help you to: • Choose or change personal physician at any time (you can also do this online • Transition out of the Pediatrics at age 18 to Internal Medicine. • Register for kp.org and download the My Doctor Online app, both give you access to email your providers, see most lab tests, refill most prescriptions for home delivery, and book non-urgent appointments. • Transfer medical records and prescriptions
If you would like assistance, please call to reach one of our Member Outreach Specialists at 650-301-4727.
1-800-777-1370
((linea TTY sin costo para personas con problemas de audición o del habla))
Spanish
1-800-788-0616
((sin costo))
For detailed resources, in-person locations, to email or chat online with a Member Services representative at kp.org/supportcenter
800-788-0616 (Spanish) 800-757-7585 (Chinese dialects) 24 hours a day, 7 days a week (closed major holidays)
Medicare members: 1-800-443-0815 or TTY 711 Open 7 days a week, 8:00 a.m. to 8:00 p.m. Point-of-Service (POS), PPO, and Out-of-Area Indemnity (OOA) members: 1-800-788-0710 or TTY 711 Monday through Friday, 7:00 a.m. to 7:00 p.m.
Ubicación
1200 El Camino Real, Medical Offices, 1st floor
South San Francisco, CA 94080
Release of Medical Information (ROMI) is responsible for releasing medical information in accordance with HIPAA and state regulatory requirements, completing forms, and responding to subpoenas.
Most requests are processed in 1-5 business days (some requests may require longer processing times).
Atención de emergencia y atención fuera del horario normal
Our After Hours Care clinic is an appointment-only clinic for adults in the Department of Medicine from 5:30 p.m. – 7:00 p.m. weekdays and on weekends, by appointment only.
If you require prompt medical attention, but is not an emergency medical condition, you can make a appointment during the day or request an after-hours or weekend appointment by calling our Appointment and Advice Call Center at 650-742-2100, 24 hours.
Examples of urgent needs that can be treated after hours and on weekends: sore throat, cough, upper respiratory symptoms (please wear a mask), earache, backache, frequent or burning urination.
If you have an emergency, please call 911 or go to your nearest emergency room. The Emergency Department at South San Francisco Medical Center is open 24 hours, including holidays, and is located at 1200 El Camino Real, South San Francisco, CA 94080.
Horario
Monday through Friday, 5:30 p.m. to 7 p.m.
Saturday and Sunday, 10 a.m. to 6:30 p.m.
Our Emergency Department provides medical care, including psychiatric emergencies, to all patients in need of immediate attention. Our caring team includes physicians, registered nurses and technicians, all with special training in emergency medicine.
A registered nurse will assess you and assign you to a treatment team as quickly as possible. Top priority is given to individuals with life-threatening conditions and those who arrive by ambulance.
Patients with less serious conditions are seen as soon as possible. To avoid long waiting times, non-emergency care may be provided in our After Hours Clinic for Adults, Pediatric After Hours Clinic, Minor Injury Clinic, or a same day appointment during regular hours in Adult Medicine, Ob/Gyn, Pediatrics, or appropriate specialty department.
Co-payment is expected at the time of care. Your co-payment amount is determined by your health insurance coverage.
Horario
7 days
open 24 hours
Números de teléfono
Information
650-742-2511
650-742-2515
((linea TTY para personas con problemas auditivos o del habla))
Pick up your prescription at any Kaiser Permanente outpatient pharmacy in Northern California.
Fill or refill most prescriptions, check the status of your order, and set up reminders, and avoid waiting at the pharmacy by conveniently refilling most prescriptions from the Pharmacy tab on kp.org. We encourage you to use our home delivery option, which always offers free standard delivery and faster delivery options for a fee.
You call also call 1-888-218-6245 (TTY 711) to order prescriptions and check the status of your prescriptions.
Safe Medication Disposal Most Kaiser Permanente pharmacies has a self-service kiosk where you can dispose of your unwanted prescriptions.
Admitting,
Advice Nurse,
After Hours Care for Adults,
Allergy,
Allergy Shots,
Ambulatory Treatment Center (ATC),
Anesthesia,
Audiology,
Bariatric Surgery Center,
Burn Care,
Cardiology,
Care Management,
Care in Chinese,
Case Management,
EKG - Electrocardiography,
Echocardiography (ECHO),
Emergency Department,
Emergency care,
Endocrinology,
Gastroenterology (GI),
HIV Testing,
Head and Neck Surgery Clinic,
Health Education,
Hospice,
Infectious Diseases,
Information,
Infusion Center,
Interventional Pain Management,
Interventional Radiology,
Minor Injury Center,
Nephrology,
Neurology,
Nuclear Medicine,
Nutritional Services - Hospital,
Oncology Hematology,
Orthopedics,
Otolaryngology,
Pain Management,
Perioperative Medicine Clinic (POM),
Pharmacies,
Pharmacy - Annex,
Pharmacy - Main,
Podiatry,
Pulmonary Function Testing (PFT),
Pulmonology,
Radiology/Diagnostic Imaging,
Rheumatology,
Sleep Lab,
Social Services (Inpatient),
Sports Medicine,
Surgery Clinic,
Urology,
Volunteer Services
Servicios y amenidades
Business Office,
Cafeteria,
Chinese Interpreter Call Center,
Coordination of Benefits,
Discharge Planning/Utilization Management,
Health Sciences Library,
Language Assistance,
Lost and Found,
Member Services,
Parking and Valet Services,
Security,
Skilled Nursing Facility Billing,
TTY
Si desea encontrar el horario de atención de un proveedor, busque en nuestro directorio de centros de atención.
La información de este directorio en línea se actualiza periódicamente. La disponibilidad de médicos, hospitales, proveedores y servicios puede cambiar. La información acerca de un profesional de la salud nos la proporciona el profesional de la salud o se obtiene en el proceso de certificación de credenciales. Si tiene alguna pregunta, llámenos al 1-800-464-4000 (sin costo). Para personas con problemas auditivos y del habla: 1-800-464-4000 (sin costo) o línea TTY al 711 (sin costo). También puede llamar al Colegio de Médicos de California (Medical Board of California) al 916-263-2382 o visitar su sitio web (en inglés).
Queremos comunicarnos con usted en el idioma con el que se sienta más cómodo cuando nos llame o nos visite. Los servicios de interpretación calificados, incluido el lenguaje de señas, están disponibles sin ningún costo, las 24 horas del día, los 7 días de la semana, durante todos los horarios de atención en todos los puntos de contacto. No recomendamos que la familia, los amigos o los menores actúen como intérpretes. Solo se usan los servicios de un intérprete y personal calificado para proporcionar ayuda con el idioma. Esto puede incluir proveedores, personal e intérpretes del cuidado de la salud bilingües. Están a su disposición diferentes tipos de comunicación: en persona, por teléfono, por video u otras. Obtenga información sobre los servicios de interpretación.
Si desea reportar un posible error con la información de un proveedor o un centro de atención, comuníquese con nosotros.
Miembro de Medicare: Para solicitar una copia impresa del directorio de proveedores de Kaiser Permanente, llame a Servicio a los Miembros al 1-800-443-0815, los siete días de la semana, de 8 a. m. a 8 p. m. Kaiser Permanente le enviará una copia impresa del directorio de proveedores en un plazo de tres (3) días hábiles después de su solicitud. Kaiser Permanente podría preguntar si su solicitud de una copia impresa es una solicitud única o si es una solicitud permanente para recibir esta copia impresa.
Miembros de Medi-Cal: Este directorio incluye las farmacias para pacientes ambulatorios de Kaiser Permanente. En estas farmacias, se puede obtener cualquier medicamento cubierto por Kaiser Permanente. Los medicamentos para pacientes ambulatorios cubiertos por Medi Cal pueden obtenerse en cualquier farmacia de la red de Medi Cal Rx. No es necesario que sea una farmacia de la red de Kaiser Permanente. La mayoría de las farmacias de la red de Kaiser Permanente son farmacias de Medi Cal Rx. Su farmacia puede informarle si forma parte de la red Medi Cal Rx. Si quiere encontrar una farmacia de Medi Cal fuera de Kaiser Permanente, use el localizador de farmacias de Medi Cal Rx en línea, en www.Medi-CalRx.dhcs.ca.gov. También puede llamar a Servicio al Cliente de Medi Cal Rx, al 1-800-977-2273, las 24 horas del día, los 7 días de la semana (TTY 711 de lunes a viernes, de 8 a. m. a 5 p. m.).
Si realiza la solicitud para recibir copias impresas del directorio de proveedores, esta permanece hasta que usted abandone Kaiser Permanente o solicite que dejen de enviarle las copias impresas.
Los afiliados de Kaiser Permanente tienen el mismo y completo acceso a los servicios cubiertos, incluidos los afiliados con alguna discapacidad, como lo exige la Ley Federal de Americanos con Discapacidades (Federal Americans with Disabilities Act) de 1990, y la sección 504 de la Ley de Rehabilitación (Rehabilitation Act) de 1973.
Kaiser Permanente toma en cuenta los mismos niveles de calidad, la experiencia del miembro o los costos para seleccionar a los profesionales de la salud y los centros de atención en los planes del nivel Silver del Mercado de Seguros Médicos, como lo hace para todos los demás productos y líneas de negocios de KFHP (Kaiser Foundation Health Plan). Es posible que las medidas incluyan, entre otras, el rendimiento de Healthcare Effectiveness Data and Information Set (HEDIS)/Consumer Assessment of Healthcare Providers and Systems (CAHPS), las quejas de los miembros/pacientes, las calificaciones de seguridad del paciente, las medidas de calidad del hospital y la necesidad geográfica. Los miembros inscritos en los planes del Mercado de Seguros Médicos de KFHP tienen acceso a todos los proveedores del cuidado de la salud profesionales, institucionales y complementarios que participan en la red de proveedores contratados de los planes de KFHP, de acuerdo con los términos del plan de cobertura de KFHP de los miembros. Todos los médicos del grupo médico de Kaiser Permanente y los médicos de la red deben seguir los mismos procesos de revisión de calidad y certificaciones.
Kaiser Permanente aplica los mismos criterios en cuanto a la distribución geográfica para seleccionar los hospitales en los planes del Mercado de Seguros Médicos y en cuanto a todos los demás productos y líneas de negocio de Kaiser Foundation Health Plan (KFHP). Accesibilidad a las oficinas médicas y centros médicos en este directorio: los miembros tienen acceso a todos los centros de atención de Kaiser Permanente.
From BART Exit at the South San Francisco station and take SamTrans bus 390 southbound. The ride is approximately two minutes. Exit the bus across the street from Kaiser Permanente, on El Camino Real. To return to the BART station, take SamTrans bus 390 northbound.
To Daly City Medical Offices
From the South San Francisco BART station, take SamTrans bus 133 westbound. The ride is approximately three minutes. The offices are located at 395 Hickey Blvd. To return to the BART station, take SamTrans bus 133 eastbound.
Public transportation is subject to change.
Esta página fue actualizada por última vez el: 11/26/24
Atención de emergencia y atención fuera del horario normal
Our After Hours Care clinic is an appointment-only clinic for adults in the Department of Medicine from 5:30 p.m. – 7:00 p.m. weekdays and on weekends, by appointment only.
If you require prompt medical attention, but is not an emergency medical condition, you can make a appointment during the day or request an after-hours or weekend appointment by calling our Appointment and Advice Call Center at 650-742-2100, 24 hours.
Examples of urgent needs that can be treated after hours and on weekends: sore throat, cough, upper respiratory symptoms (please wear a mask), earache, backache, frequent or burning urination.
If you have an emergency, please call 911 or go to your nearest emergency room. The Emergency Department at South San Francisco Medical Center is open 24 hours, including holidays, and is located at 1200 El Camino Real, South San Francisco, CA 94080.
Horario
Monday through Friday, 5:30 p.m. to 7 p.m.
Saturday and Sunday, 10 a.m. to 6:30 p.m.
Our Emergency Department provides medical care, including psychiatric emergencies, to all patients in need of immediate attention. Our caring team includes physicians, registered nurses and technicians, all with special training in emergency medicine.
A registered nurse will assess you and assign you to a treatment team as quickly as possible. Top priority is given to individuals with life-threatening conditions and those who arrive by ambulance.
Patients with less serious conditions are seen as soon as possible. To avoid long waiting times, non-emergency care may be provided in our After Hours Clinic for Adults, Pediatric After Hours Clinic, Minor Injury Clinic, or a same day appointment during regular hours in Adult Medicine, Ob/Gyn, Pediatrics, or appropriate specialty department.
Co-payment is expected at the time of care. Your co-payment amount is determined by your health insurance coverage.
Horario
7 days
open 24 hours
Números de teléfono
Information
650-742-2511
650-742-2515
((linea TTY para personas con problemas auditivos o del habla))
Pick up your prescription at any Kaiser Permanente outpatient pharmacy in Northern California.
Fill or refill most prescriptions, check the status of your order, and set up reminders, and avoid waiting at the pharmacy by conveniently refilling most prescriptions from the Pharmacy tab on kp.org. We encourage you to use our home delivery option, which always offers free standard delivery and faster delivery options for a fee.
You call also call 1-888-218-6245 (TTY 711) to order prescriptions and check the status of your prescriptions.
Safe Medication Disposal Most Kaiser Permanente pharmacies has a self-service kiosk where you can dispose of your unwanted prescriptions.
Admitting,
Advice Nurse,
After Hours Care for Adults,
Allergy,
Allergy Shots,
Ambulatory Treatment Center (ATC),
Anesthesia,
Audiology,
Bariatric Surgery Center,
Burn Care,
Cardiology,
Care Management,
Care in Chinese,
Case Management,
EKG - Electrocardiography,
Echocardiography (ECHO),
Emergency Department,
Emergency care,
Endocrinology,
Gastroenterology (GI),
HIV Testing,
Head and Neck Surgery Clinic,
Health Education,
Hospice,
Infectious Diseases,
Information,
Infusion Center,
Interventional Pain Management,
Interventional Radiology,
Minor Injury Center,
Nephrology,
Neurology,
Nuclear Medicine,
Nutritional Services - Hospital,
Oncology Hematology,
Orthopedics,
Otolaryngology,
Pain Management,
Perioperative Medicine Clinic (POM),
Pharmacies,
Pharmacy - Annex,
Pharmacy - Main,
Podiatry,
Pulmonary Function Testing (PFT),
Pulmonology,
Radiology/Diagnostic Imaging,
Rheumatology,
Sleep Lab,
Social Services (Inpatient),
Sports Medicine,
Surgery Clinic,
Urology,
Volunteer Services
Servicios y amenidades
Business Office,
Cafeteria,
Chinese Interpreter Call Center,
Coordination of Benefits,
Discharge Planning/Utilization Management,
Health Sciences Library,
Language Assistance,
Lost and Found,
Member Services,
Parking and Valet Services,
Security,
Skilled Nursing Facility Billing,
TTY
From BART Exit at the South San Francisco station and take SamTrans bus 390 southbound. The ride is approximately two minutes. Exit the bus across the street from Kaiser Permanente, on El Camino Real. To return to the BART station, take SamTrans bus 390 northbound.
To Daly City Medical Offices
From the South San Francisco BART station, take SamTrans bus 133 westbound. The ride is approximately three minutes. The offices are located at 395 Hickey Blvd. To return to the BART station, take SamTrans bus 133 eastbound.
Salir
Accessibility: P, EB, IB, R, E, T