Notices and updates

There may be changes to Kaiser Permanente services and business hours not listed below. Contact Member Services in your area for more information.

Visit our News Center for additional news, updates, press releases, quality scores, and more.

When you become sick or injured and need care quickly, consider our urgent care options.

Holiday hours

Where to get care

Kaiser Permanente's administrative offices and most medical facilities will be closed in observance of the following upcoming holidays. Our Urgent Care Centers, listed below, will be open during the following dates and times:

  • Memorial Day: Monday, May 25, 10 a.m. to 6 p.m.
  • Independence Day: Friday, July 3, 10 a.m. to 6 p.m.
  • Labor Day: Monday, September 7, 10 a.m. to 6 p.m.
  • Thanksgiving Day: Thursday, November 26, 10 a.m. to 2 p.m.
  • Christmas Day: Friday, December 25, 10 a.m. to 2 p.m.
  • New Year's Day: Friday, January 1, 10 a.m. to 6 p.m.

If you have an urgent medical need and need care during this time you have access to the facilities listed below for care:
 

24/7 Advanced Care Center at Southwood Comprehensive Medical Center
Hours: 24 hours a day, 7 days a week
2400 Mt. Zion Parkway
Jonesboro, GA 30236


Urgent Care Center at Gwinnett Comprehensive Medical Center
Hours: Monday through Friday, noon to 10 p.m.; Saturday and Sunday, 10 a.m. to 6 p.m.
3650 Steve Reynolds Boulevard
Duluth, GA 30096


24/7 Advanced Care Center at TownPark Comprehensive Medical Center
Hours: 24 hours a day, 7 days a week
750 TownPark Lane NW
Kennesaw, GA 30144
All of these facilities are also open for routine medical care Monday through Friday from 8:30 a.m. to 6 p.m.


Need care quickly? Just call.

If you’re a member and have an urgent care need that does not require a 911 call, just call our Health Line. Our advice nurses are available 24 hours a day, every day to help you decide the best way to get the care you need:

  • 404-365-0966 (local)
  • 1-800-611-1811 (toll-free)

If you think you have a medical emergency—a condition that would put your life, health, limbs, or bodily functions in serious jeopardy—call 911 or go to the nearest hospital emergency room.

Need to cancel an appointment?

The information on this page applies to Georgia members only.

Our physicians and staff work very hard to meet the needs of our valued members. To help ensure you and all our members have access to the care you need, please notify us at least 24 hours in advance of your appointment if you do need to reschedule or make a cancellation so we can offer that appointment time to another member who may need medical care.

If you are not able to keep your scheduled appointment time at one of our Kaiser Permanente facilities and do not give us 24-hour notice, you will be charged a $25 missed appointment fee by your physician's office.

Exceptions include:

  • Any appointment made less than 24 hours ahead of the scheduled appointment time. However, you must call to cancel or reschedule this appointment in order to not incur the fee.
  • If you have an inpatient stay at a hospital on the day of your visit.
  • If you are being seen in the emergency department on the day of your visit.
  • Any telephone or "group" visits.
  • Visits scheduled outside of a Kaiser Permanente facility. If you can't keep an appointment with an affiliated community physician or referral specialist, call your practitioner's office directly. They may have their own appointment cancellation policy.

Canceling an appointment is easy. Simply sign on to kp.org, use the Kaiser Permanente mobile app, or call our Health Line at 404-365-0966 (local) or 1-800-611-1811 (long distance).

Our goal is to help make sure you have access to the medical care you need. We attempt to make a courtesy confirmation by phone or mail prior to your scheduled visit to remind you of your appointment time. It is important that you make every effort to get the care your doctor recommends, so if you must miss an appointment, please be sure to reschedule as soon as possible so you receive the necessary medical care.

How to cancel your appointment

We make it simple for you to cancel or reschedule an appointment with advance notice, 24 hours a day, 7 days a week:

Cancel your appointment online.

Call the Health Line:

404-365-0966 (local)
1-800-611-1811 (long distance)
711 (TTY)

Cancel your appointment using m.kp.org or the Kaiser Permanente mobile app.

Please note that the $25 fee is not covered by your insurance and does not apply to your deductible or out of pocket maximum.

Prescription refills delivered to your home

You can save time and money by ordering your prescription refills online or by phone and having them mailed directly to your home, with no additional charge for shipping. And when you use mail order, your benefit may allow you to get a 90-day supply of your medication at a lower copay.* Start here or call (770) 434-2008 to sign up and learn more.

If you have questions about our facilities or our new operating hours at the locations listed above, just call the Member Services team Monday through Friday, 7 a.m. to 7 p.m., and we'll help with any concerns you may have.

404-261-2590 (local) or 1-888-865-5813 (toll free)

711 (TTY)

*Not all products available through mail order

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