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In case of emergency

If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest emergency department. An emergency medical condition is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage.

 

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Need assistance?

If you need help with Kaiser Permanente services or have questions, please refer to the phone numbers by state/area as shown below.

Note: If you need help for a Kaiser Permanente member other than yourself, please select the state/area in which that person resides.

Our teams are ready to help with:

  • Appointment inquiries
  • Health advice inquiries
  • Claim status inquiries
  • Eligibility and benefits inquiries
  • Facility information
  • Premium and billing inquiries
  • Prescription inquiries

Contact information

California

Northern

Appointment and health advice inquiries

1-866-454-8855

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

1-800-464-4000

TTY 711  

Spanish: 1-800-788-0616
Chinese: 1-800-757-7585

Hours

Open 24/7 (closed holidays)

Medicare Member Services

1-800-443-0815
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Southern

Appointment and health advice inquiries

Call us 24/7 at:

  • Antelope Valley: 1-877-554-4404
  • Baldwin Park and surrounding areas: 1-800-780-1277
  • Downey and surrounding areas:1-800-823-4040
  • Fontana, Ontario, and surrounding areas: 1-888-750-0036
  • Kern County: 1-877-524-7373
  • Metro Los Angeles: 1-800-954-8000
  • Orange County: 1-888-988-2800
  • Panorama City and surrounding areas: 1-888-778-5000
  • Riverside and Coachella: 1-866-984-7483
  • San Diego: 1-800-290-5000
  • South Bay:1-800-780-1230
  • Woodland Hills and surrounding areas (including western Ventura): 1-888-515-3500

After-hours advice

After 7 p.m., call 1-888-576-6225, Monday through Friday.
Call anytime Saturday and Sunday

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

1-800-464-4000
TTY 711
Spanish: 1-800-788-0616
Chinese: 1-800-757-7585

Hours

Open 24/7 (closed holidays)

Medicare Member Services

1-800-443-0815
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Colorado

Denver/Boulder

Appointment and health advice inquiries

303-338-4545

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

303-338-3800
TTY 711

Hours

Monday through Friday, 8 a.m. to 6 p.m.

Medicare Member Services

1-800-476-2167
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Services for self-funded members

1-877-883-6698 
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Physician Selection Services

1-855-208-7221
TTY 711

Hours

Monday through Friday, 7 a.m. to 6 p.m.

Mountain

Appointment and health advice inquiries

970-207-7171
1-800-218-1059

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

1-844-837-6884
TTY 711

Hours

Monday through Friday, 8 a.m. to 6 p.m.

Medicare members

Medicare Advantage plans are not currently available in the Colorado Mountain area

Physician Selection Services

1-855-208-7221
TTY 711

Hours

Monday through Friday, 7 a.m. to 6 p.m.

 

Northern Colorado

Appointment and health advice inquiries

970-207-7171
1-800-218-1059

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

1-844-201-5824
TTY 711

Hours

Monday through Friday, 8 a.m. to 6 p.m.

Services for self-funded members

1-877-883-6698
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Physician Selection Services

1-855-208-7221
TTY 711

Hours

Monday through Friday, 7 a.m. to 6 p.m.

Southern Colorado

Appointment and health advice inquiries

1-800-218-1059

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

1-888-681-7878
TTY 711

Hours

Monday through Friday, 8 a.m. to 6 p.m.

Medicare Member Services

1-800-476-2167
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Services for self-funded members

1-877-883-6698
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Physician Selection Services

1-855-208-7221
TTY 711

Hours

Monday through Friday, 7 a.m. to 6 p.m.

District of Columbia

Appointment and health advice inquiries

703-359-7878
1-800-777-7904

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services — metro area

301-468-6000
TTY 711

Member Services — outside metro area
1-800-777-7902

TTY 711

Hours

Monday through Friday, 7:30 a.m. to 5:30 p.m.

Medicare Member Services

1-888-777-5536
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Georgia

Appointment and health advice inquiries

404-365-0966
1-800-611-1811

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

404-261-2590
1-888-865-5813

TTY 711

Hours

Monday through Friday, 7 a.m. to 7 p.m.

Medicare members

1-800-232-4404
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Hawaii

Appointment and health advice inquiries

1-800-464-4000
TTY 711

Hours

Monday through Friday, 8 a.m. to 5 p.m.

After-hours advice line

Monday through Friday, 5 p.m. to 8 a.m. next day; Weekends and holidays, 24 hours
Oahu: 1-808-432-7700
Neighbor islands: 1-800-467-3011

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

1-800-966-5955
TTY 711

Hours

Monday through Friday, 8 a.m. to 5 p.m.; Saturday, 8 a.m. to noon

Medicare Member Services

1-800-805-2739
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Maryland

Appointment and health advice inquiries

703-359-7878
1-800-777-7904

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services — D.C. metro area

301-468-6000
TTY 711

Member Services — outside D.C. metro area

1-800-777-7902
TTY 711

Hours

Monday through Friday, 7:30 a.m. to 5:30 p.m.

Medicare Member Services

1-888-777-5536
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Oregon

Appointment and health advice inquiries

Portland: 503-813-2000
All other areas: 1-800-813-2000

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services — Portland

503-813-2000
TTY 711

Member Services — outside Portland
1-800-813-2000

TTY 711

Hours

Monday through Friday, 8 a.m. to 6 p.m.

Medicare members

1-877-221-8221
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Virginia

Appointment and health advice inquiries

703-359-7878
1-800-777-7904

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services — D.C. metro area

301-468-6000
TTY 711

Member Services — outside D.C. metro area

1-800-777-7902
TTY 711

Hours

Monday through Friday, 7:30 a.m. to 5:30 p.m.

Medicare members

1-888-777-5536
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.

Washington State

Washington (Vancouver/Longview area)

Address

Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St., Ste. 100
Portland, OR 97232

Appointment and health advice inquiries

1-800-813-2000

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

1-800-813-2000
TTY 711

Hours

Monday through Friday, 8 a.m. to 6 p.m.

Medicare Member Services

1-877-221-8221
TTY 711

Hours
Open 7 days a week, 8 a.m. to 8 p.m.

Washington (outside Vancouver/Longview area)

Address
601 Union St., Ste. 3100
Seattle, WA 98101

Appointment and health advice inquiries:

1-800-813-2000

Hours

Open 24/7

Prescription inquiries or refills

Please call the phone number on your prescription bottle

New prescriptions

1-800-464-4000
TTY 711

Member Services

206-901-4636
1-888-901-4636
TTY 711

Hours

Monday through Friday, 8 a.m. to 5 p.m.

Medicare members

1-888-901-4600
206-901-4600
TTY 711

Hours

Open 7 days a week, 8 a.m. to 8 p.m.