Find a participating provider

All Covered Persons with KPIC PPO and POS product plans, serviced by Permanente Advantage have the option to obtain services from a participating (contracted, in-network) or non-participating (non-contracted or out-of-network) provider. If you wish to find a participating (contracted or in-network) provider or facility within PHCS/Multiplan or First Health Network, please contact the appropriate network designated to the member’s region below. If using the Cigna PPO Network for care in non-Kaiser Permanente states, the Cigna PPO providers are responsible for obtaining precertification on your behalf when precertification is required. You won’t be financially responsible if a Cigna PPO provider fails to obtain precertification for covered services.

The PHCS & First Health (CO State Only) Network provides access to care in the Kaiser Permanente states of CA, CO, GA, HI, MD, VA, and DC.

California (Northern & Southern) Members:

PHCS Network
Phone: 888-298-7427
www.multiplan.com/kaiser

Colorado Members:

First Health Network (for PPO & 3-Tier POS plans only)
Phone: 800-226-5116
https://providerlocator.firsthealth.com/Kaiser

Georgia Members:

PHCS Network
Phone: 866-981-7427 (Spanish)
Outside of Atlanta - https://www.multiplan.com/webcenter/portal/ProviderSearch
Phone: 888-514-7427
Within Atlanta Metro area - https://dualchoiceppo.sapphirecareselect.com
Phone: 855-364-3185 (Vitals/Sapphire)

Hawaii Members:

Contact Member Services at 800-966-5955 for a list of Added Choice-Contracted Providers in Hawaii*. PHCS/Multiplan provides coverage for Hawaii members outside of the state of Hawaii.

Mid-Atlantic States Members:

PHCS Network
Phone: 888-220-6010
www.multiplan.com/kpmas

The Cigna PPO Network* only provides access to care in non-Kaiser Permanente states. kp.org/CignaPPONetworkDirectory

For additional information, please visit the following link: Cigna Providers | Kaiser Permanente

Need pre-certification or other help?

For services established within a Kaiser Permanente State (CA, CO, GA, HI, MD, VA, DC) using the PHCS or OOA Network Benefit:

Please contact Permanente Advantage for pre-certification questions by calling the phone # listed under Contact Us, Monday through Friday, 6 a.m. to 6 p.m. PST. If you call after hours, you may leave a message, and your call will be returned on the next business day.

For services established outside a Kaiser Permanente State using the Cigna PPO Network*:

Providers who are under the Cigna PPO Network will be responsible for obtaining pre-certification on behalf of the member when pre-certification is required.

**Disclaimer: The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration.