Contact Us

If you have any questions about the pre-certification request form, the pre-certification process, or what services require pre-certification, please call us directly at the appropriate phone number below designated to the member’s plan.

Permanente Advantage, LLC
8954 Rio San Diego Drive
Office 10R10
San Diego, CA 92108
Website: http://www.kp.org/providers/kppa

For Submission of Pre-Certification requests, you may submit the completed Pre-Certification form, along with clinical documentation for review by fax or email to the following:

Fax: 1-866-338-0266
Email: PermAdvantageTeam-KPPA@kp.org

Note: Please contact the member’s designated region by phone as noted below to speak with a live representative with any questions or concerns.

Mid-Atlantic Members: 1-888-567-6847
Hours of Operation: Mon – Fri
5:30am – 7pm PST (8:30am – 10:00pm EST)

Georgia Members: 1-855-265-0311
Hours of Operation: Mon – Fri
5:30am – 7pm PST (8:30am – 10:00pm EST)

Colorado Members: 1-888-525-1553
Hours of Operation: Mon – Fri
5:30am – 7pm PST (6:30am – 8pm MST)

California Members: 1-888-251-7052
Hours of Operation: Mon – Fri
5:30am – 7pm PST

Hawaii Members: 1-888-529-1553
Hours of Operation: Mon – Fri
5:30am – 7pm PST (2:30am - 4pm HST)

**Voicemails received will be returned, at the latest, on our next business day. Please DO NOT leave more than ONE message, as this may delay our response.